Frequently Asked Questions (FAQ)
General Questions
1. What is trendysportsshoes.com?
trendysportsshoes.com is an online retailer specializing in stylish and high-performance footwear for athletes, fitness enthusiasts, and casual wearers.
2. Where do you ship?
We currently ship to multiple countries worldwide. Check our shipping policy for details.
3. How can I contact customer support?
For any inquiries, visit our Help Center or submit a request through our contact form.
Ordering & Payment
4. How do I place an order?
Simply browse our collection, select your preferred items, add them to your cart, and proceed to checkout.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.
6. Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is protected.
Shipping & Delivery
7. How long does shipping take?
Delivery times vary by location. Standard shipping usually takes 3-7 business days, while express options are faster.
8. Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
9. Do you offer free shipping?
We occasionally run free shipping promotions. Check our website for current offers.
Returns & Refunds
10. What is your return policy?
We accept returns within 30 days of delivery, provided the items are unworn and in original condition.
11. How do I return an item?
Visit our Returns Center, fill out the form, and follow the instructions to send back your order.
12. How long do refunds take?
Refunds are processed within 5-10 business days after we receive your return.
Product & Sizing
13. How do I choose the right size?
Refer to our detailed size guide on each product page for accurate measurements.
14. Are your shoes true to size?
Most customers find our sizing accurate, but check reviews for additional feedback.
15. What materials are used in your shoes?
We use high-quality fabrics, leather, and advanced cushioning technologies for durability and comfort.
Account & Technical Support
16. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
17. Can I change my order after placing it?
If your order hasn’t shipped, contact support immediately for possible modifications.
18. Do you offer discounts for bulk orders?
Yes! Contact our sales team for wholesale inquiries.